At PayStream we pride ourselves on delivering exceptional service. So to ensure we consistently deliver a service that both we and our customers are proud of, we carry out an annual customer satisfaction survey. By listening to what our contractors have to say is the only way we can continue to improve on the service we provide.
Each year we get a good response to our survey but we’re really pleased to say that this year we had a record number of responses, which has been great to see. So, thank you to everyone who took the time to participate, once again we are proud of the results so here are some of the key messages summarised below.
- 96% of our clients said PayStream make their services easy to understand.
- 94% of our clients would recommend PayStream to a colleague!
- 95% of our clients found their accounts team to be professional.
- 94% of our clients agree that their accounts team were both helpful and responsive.
- 95% of our clients were happy with the technical knowledge provided by their accounts team.
- 95% of our clients who have used the PSC Insight portal have found it useful
Paul Malley, Managing Director said: "It’s great to see the number of contractors taking part in these satisfaction surveys is improving year on year because the only way we can improve is by asking the people using our service for their opinion. The feedback we get is invaluable as it allows us to continue to develop, improve and grow the service we provide.
The results are once again really positive but there is always room for improvement so we are now assessing each of the suggestions and will report back on the ideas we've been able to implement, along with feedback on those that we haven't. Details of this will be available later this year in our ‘you said – we did’ document”
Related article - How satisfied are our umbrella company employees?
We had a great response to this year's umbrella company survey with nearly 1100 of our umbrella employees taking part. We've had some great feedback, some of which we have already identified as areas for improvement and are about to roll out, and others have been added to a development list. Details of these will be shared later this year in our "you said, we did" document.
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