"With PayStream I get an answer straight away, we’re all working remotely so you need to know you’re going to get a response. Whether it’s a we’ll get back to you, as long you know someone is looking at it for you, that’s all that matters."

1. Why did you decide to join PayStream’s umbrella company?

   My agency gave me a list of 3 to 4 different umbrella companies to choose from. I decided to do my own research on the internet before making a decision. I looked at PayStream’s reviews on Trustpilot and Google and the feedback was all very positive.
   
   

2. Did PayStream’s welcome teams explain everything to you in detail prior to joining? Did you receive a detailed take home pay illustration?

   Yes, that’s another reason why I chose PayStream. The differentiator is when I email customer care I get a response within a couple of hours, whatever question I have. They tell me what’s going on every time I ask and when you’re a contractor it’s vital to know you’re going to get paid when you expect to get paid. A quick response is very, very important.
   
   

3. Are you happy with the payslips you receive from PayStream? Does the detailed breakdown help you to understand how your take home pay is calculated?

   I get a text to say I’m going to get paid at a certain time and how much it is. The fact that PayStream do it every single week, always around the same time, is quite good. I get a copy of my payslip and I can log into the portal and print it off and it’s all there. The breakdown of my take home pay calculation is all there, you’ve got everything you need.
   
   

4. How would you describe your experience of our customer care team?

   They provide a top grade service, I’m very happy with it. I’ve used other umbrellas in the past and I don’t seem to get an answer. With PayStream I get an answer straight away, we’re all working remotely so you need to know you’re going to get a response. Whether it’s a we’ll get back to you, as long you know someone is looking at it for you, that’s all that matters.
   
   

5. Is the PayStream Portal easy to use?

   I use it to check everything is okay. All of my payslips appear there, I check my pension information and my details are correct.

To find out more about Simon's umbrella experience, you can read the full case study by clicking the button at the bottom of this page.

If you’re currently working inside IR35 and are looking to use an umbrella company, or are thinking about switching umbrellas, feel free to get in touch with us on 0161 923 0201 or email newbusiness@paystream.co.uk.